Still waiting for your tax refund in the mail? OMG!
Get your tax refund the quick and easy way with direct deposit to your Wisely® account
Why direct deposit your tax refund?1
Get a faster refund
Receive your tax refund an average of 1-3 weeks faster2 and at no cost to you with direct deposit
Skip the check-cashing line
Avoid check-cashing fees − and wasted time standing in line to cash your refund check
Enjoy peace of mind
Eliminate the possibility of a lost or stolen refund check
To enjoy this feature and other card benefits, UPGRADE for NO-FEE today.1
Four easy steps to a speedy tax refund
Get your Wisely® Pay account and routing number
Enter your account and routing number in the refund section when you file your return
Select “checking” as your refund type on your tax form
Set up an alert notification and get notified the instant your tax refund arrives
Frequently Asked Questions
- Before filing your tax return
- How to set up direct deposit of your tax refund
- After filing your tax return
Before filing your tax return
Can I have my federal tax refund added to my Wisely® Pay Account?
Yes. An upgrade is required to add your tax refund to your card. If your card is not yet upgraded, call 1-866-313-6901. With Direct Deposit, you don’t have to wait for your tax refund check in the mail and wait in lines to deposit or cash your refund check. Your tax refund will be added to your Wisely Pay account as soon as your return is processed and completed by the IRS. To check the status of your refund, please visit the IRS website (http://www.irs.gov/Refunds)1
Why should I have my tax refund direct deposited to my Wisely Pay Account?
Because you can get your tax refund faster and more conveniently. With Direct Deposit, you can avoid the hassles of waiting for your tax refund check in the mail. Also, you don’t need to wait in lines and pay fees to cash your refund check. Also, once you set up alerts, you will receive a notification as soon as your refund is added to your account.
What do I have to do before setting up a Direct Deposit for my tax refund?
1. Activate your Wisely Pay card at activatewisely.com or in the myWisely app3
2. Get the routing and account number for your Wisely Pay card by downloading the myWisely mobile app or logging into myWisely.com. Go to your account settings, then tap or click “Account Numbers.”
How to set up direct deposit of your tax refund
How do I direct deposit my tax refund to my Wisely Pay account?
2. Enter your Wisely account and routing number in the refund section when you file your return.
3. Select “checking” as your refund type on your tax form.
4. Get notified the instant your tax refund arrives by setting up alert notifications here.
How do I find my Wisely account and routing information?
You can get the routing and account number for your Wisely Pay card by downloading the myWisely mobile app or logging into myWisely.com. Go to your account settings, then tap or click “Account Numbers.”3
After filing your tax return
How do I set up an alert to get notified when my tax refund is posted to my account?
It’s easy. Log into myWisely.com or the myWisely mobile app3 to set up alerts to get notified the instant your tax refund arrives. You can check your balance, view transaction history, find nearby ATMs,4 see spending trends, and much more. You can access your card account online or from your phone, anytime, anywhere, with myWisely.
What is the status of my tax refund and how can I check?
Your tax refund will be added to your Wisely Pay account as soon as your return is processed and completed by the IRS. However, our customer care team does not have information on when your tax refund will arrive. If everything has been entered correctly and the IRS accepts your tax returns, your refund will be loaded directly into your Wisely Direct account. To check the status of your refund, please visit the IRS website (link: www.irs.gov/refunds) or call them at 800-829-1954. The IRS website is updated once every 24 hours with information on the status of your tax refund.
How can I use my tax refund added to my Wisely Pay account?1
Use your card for everyday purchases:
Once your refund is added to your Wisely Pay account, you can use your card on the phone, online, or in any store that accepts Debit Visa or Mastercard®. You can also add your Wisely Pay card to your mobile wallet. Pay with a single touch anywhere Apple Pay®, Samsung Pay® or Google Pay™ is accepted.
You can pay merchants who accept Mastercard debit cards directly with your card without a fee. Contact your billers/retailers for their direct bill payment options as third party fees may apply. You will also be able to use the services of a third-party bill pay provider by logging into your account on the myWisely mobile app3 or at myWisely.com. Click on link to the third party’s website once logged in. Please refer to the separate terms & conditions and fees pertinent to the bill payment service provider.
Recurring monthly payments (such as mobile phone):
Contact your biller/retailer for their direct bill payment options to see if they accept card payments.6 If they do, enter in your card information into the recurring billing payments form.
Can I save part of my tax refund for future bills or a special occasion?
Yes, and it’s easy! Once your tax refund is added to your account, register or log into the myWisely mobile app3 or at myWisely.com. Tap or click “Future,” and start saving.4