What if my card is lost, stolen, or used without my permission?
Don’t worry! Your card balance is FDIC insured and you are not liable for unauthorized purchases.9 If your card is lost or stolen, be sure to lock your card using the myWisely™ app. You can instantly lock your card so it cannot be used. Log into the myWisely™ app and go to account settings, then open card settings to use this feature. If you find your card, you can instantly unlock it and resume using it. But report a lost, stolen, or damaged card to our call center immediately by calling 1-866-313-6901. We will cancel your card and transfer the funds to a new card that will be sent to you.
How much does it cost to replace a lost, stolen or damaged card?
We understand your card can be lost, stolen or damaged and that’s why we will grant one (1) free card replacement for a lost/stolen primary or secondary card per calendar year. Each additional card replacement for a lost/stolen primary or secondary card per calendar year will incur a fee.
What happens if my card is expiring or expired?
No worries. Your new card will come in the mail! We’ll send an updated card your way as the expiration date on your card gets closer. If you don’t receive the new card before your current one expires, please contact us at 1-866-313-6901.
How can I change my PIN number?
If you would like to change your pin, you can log into the myWisely™ app and tap card settings to enter a new PIN.
How do I change or update my personal information?
You can update your email, street address, and phone number directly from the myWisely™ app or myWisely.com.
To change your personal information on the myWisely™ mobile app or myWisely.com:
- Go to Account Settings.
- Tap the Profile Info button.
- Make your changes
What if I forgot my User ID or Password?
You may request your username and password here or on the myWisely™ app.
What if I forgot my PIN?
If you forget your PIN or would like to change it, you can do so by calling Cardholder Services, using the phone number on the back of your card.
Can you tell me more about additional fraud protection?
Transactions that qualify are protected by either the VISA or Mastercard Zero Liability Policy.9
The Zero Liability Policy provides protection from unauthorized purchases. Other restrictions may apply. You may also have other protections under applicable law, such as Federal Regulation E, which implements the Electronic Funds Transfer Act. Please refer to the Cardholder Agreement you received when you enrolled for the Wisely™ Pay card. You can view the Cardholder Agreement on the myWisely™ app7 or at myWisely.com. With Wisely™ Pay, cardholders have additional fraud protection. Transactions made outside of the cardholder’s residential state and adjoining states may be declined unless the cardholder calls cardholder services and requests to temporarily allow transactions in the additional area(s).