What do I do if I have a question or think there is an error with a transaction on my card?
If you have a question about your account, contact Wisely Member Services at 1-866-313-6901. They will be able to provide assistance.
How do I dispute a transaction?
If you notice unauthorized charges on your account, contact Wisely Member Services at 1-866-313-6901. They will be able to review the account transaction history and provide assistance.
How long does a transaction dispute take to resolve?
An average transaction dispute will be resolved within days. (Please refer to your card agreement)
Will Wisely freeze my funds while a dispute is being resolved?
Wisely does not freeze funds while investigating disputes. If you recognize unauthorized activity on your account, we recommend you have a new card issued. When a new card is requested, the current card will become invalid, and it may take up to 10 business days to receive a new card. Expedited card delivery is available for an additional fee.
We know that customers having access to their money is extremely important and we strive to resolve customer issues quickly. Customers should include all relevant details when submitting a claim to help speed up the process.
How do I reach the Wisely support team?
If you need to speak with Wisely Member Services or contact us with questions, concerns, or issues, you can reach us at 1-866-313-6901.
We’re open 24/7:
Log in to your account at mywisely.com or in the free myWisely™ app.7
NOTE: The myWisely™ mobile app is only available on devices using the following versions:
- iPhone (iOS 10.0 or later)
- Android (5.0 and up) devices